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Qualifications

My professional experience, education, honors, awards, and public speaking.

Experience

LogicGate, Head of User Experience | 2022-present

Promoted from Director of Design & Research. I lead design & research at LogicGate and am responsible for the overall user experience at LogicGate, both public and product-facing. With this responsibility, I lead the product design and user research functions, and am consulted on marketing design. This makes me directly responsible for a team of 6 individuals consisting of manager, leads, senior, and associate-level roles for product design and user research. I’m also the product owner for our newly minted Design System squad, leading the strategy/management and ceremonies of that squad.

LogicGate, Director of Design & Research | 2021-2022

Promoted from Director of Product Design.

  • Guide the product experience by driving the principles, strategy, and standards around design and user experience thereby informing what ships and enabling/operationalizing my team.
  • Partner with the leaders of Engineering and Product Management to define our high-level product strategy for the upcoming year, aligning with the goals and priorities of the business.
  • Created and shared a career progression track for my team of product design and research.
  • Continuously hiring to meet our goals and responsible for scaling the user research practice.
  • Collaborating with our Knowledge Services and Support teams to build content strategy that aims to educate and empower our users about the Risk Cloud (our platform).
  • Leading the initial brand refresh rollout, in partnership with Marketing.
  • Lead mission critical innovation-level projects of new offerings or channels for the business.
  • Leading the initiative for platform accessibility for those with disabilities or impairments.
  • Managing the Chapter responsible for our design system, Cobalt (launched in November).

LogicGate, Director of Product Design | 2020-2021

First Design hire in the company, joined Series B and helped take the company to the next level with a Series C $113M round of funding. Tasked with building a Design function from the ground up for a mature, complex product. Initially supported 4 Engineering squads solo and started the Design System Chapter and User Research Panel in my first 90 days. Currently, leading the Design function with a team of 4 Designers spread across the US. Also heading up and launching new product-led growth initiatives and innovation projects. Helped lead the vision, development, and launch one of our industry’s first marketplaces for GRC professionals called the Risk Cloud Exchange. Led the year-long discovery and innovation process through the initial launch of our new risk quantification module called Risk Cloud Quantify.

Draftbit, Director of Product Design | 2019-2020

Draftbit is an early-stage Y Combinator-funded startup (YC W18 cohort). Draftbit is a no-code product that enables customers to build a native mobile app with a visual editor, in your browser. No programming necessary. I was responsible for leading the Design discipline, improving the product experience, and working directly with the founders to find product-market fit and define product strategy. I was also reponsible for the strategy and design of our public-facing brand. I evangelized the use of Design Systems and partnered with the CTO to bring it to life. I started user research practices ranging from user testing, surveys, and interviews.

Blackbox (Cards Against Humanity), Head of Design | 2017-2019

Founded at Cards Against Humanity as the logistics and product delivery platform for Cards, but also served other large games like Myst and Exploding Kittens in addition to 60+ other on-going clients ranging from SMBs to Enterprise. We also served up-and-coming Kickstarter creators. I led the Design Team consisting of UI Engineers and Product Designers that were responsible for both the brand and platform. The platform consisted of multiple user types: support, account, logistics, and clients. I sat on the Board of Directors and was repsonsible for growth from a product strategy standpoint. Also championed the start of our Design System to build more efficiently and create a cohesive user experience. Blackbox has since been acquired by AdMagic.

Home Chef, Director of Product Design | 2016-2017

Led the product design, marketing design, and research teams. This role was focused on leadership and strategy, focused on scaling for hyper-growth, and partnering closely with Product, Engineering, and Marketing. I continued building a user-centered design practice, providing leadership and vision to my team of design and research. Was made responsible for the complete Home Chef end-to-end product experience, from sign-up, meal-picking, unboxing, and cooking. I also led design for the rebrand and was charged with planning, executing, and shipping the new brand in the matter of months. Also, provided thought leadership around user-centered practices like site teardowns, user testing, card sorting, contextual inquiries, diary studies, and design critiques.

During my tenure, I established the product design and user research practices. Under my leadership I launched a rebrand, optimized tooling for internal teams like operations and culinary. Also during this time, the employee headcount 10X to 1,000+ employees nationwide, opened a third shipping facility in Atlanta, and the company reached $80MM ARR along with the upcoming acquisition by Kroger.

One highlight was leading an innovation-level initiative alongside engineering to improve our Taste Profile recommendation engine to a machine-learning algorithm that improved suggested meals to users and auto-selected meals based on weighting from their dietary restrictions and past meal history. The result was a success, with very few non-critical bugs or customer complaints post-launch of the algorithm.

Home Chef, User Experience Lead | 2015-2016

I joined the company very early (~$10MM ARR, employee #14) around the close of their Series A. During my tenure in this role, we increased ARR to $25MM, increased employee headcount to 80, upgraded to a 50,000sq ft shipping facility, opened a second facility in California, secured a Series B round of funding at $40MM, and became one of the top 3 meal kit delivery startups at that time. Being early in the company’s history, my role entailed quite a bit, but the two big impact projects I led during this time were around sign-up conversion and delivery management.

Competition in the meal kit delivery space was fierce and because of that we were very focused on optimizing our sign-up funnel. We knew to have a substantial lift, we would need to make substantial change. I was charged with leading this effort and conducted research, prototyped, and validated a solution that we shipped as an experiment. The experiment beat the control leading to a 12% lift with high statistical significance.

During this time, we were also focused on improving the experience for our customers. We learned from our customers and Support that there was a lot of confusion with our current delivery management system. I led a complete redesign of the delivery management experience that addressed a lot of UX issues. The change showed long-term proof that the redesign was more intuitive around weekly delivery management. There was also a tangible reduction in meal skips and service pausing, along with an increase in referrals. Support tickets around delivery management confusion dramatically dipped within the first month of launch and stayed down.

workFunc, Founder & CEO | 2012-2015

workFunc, Inc was a full-service design consultancy I started up with the focus on experiential design for websites, web applications, and digital kiosks. I bootstrapped and self-funded workFunc from my previous life as a design consultant, and launched with a great list of partners and clients that I nurtured over the years. workFunc became a profitable company within the first year and continued to be that for the remainder of time that I owned it. It was also the preferred vendor for experience design with AE Marketing Group, Digitas, and Havas Worldwide, to name a few. After 3+ years in the business, I decided to exit and sell the company off to a private buyer.

Some highlights from that time were helping launch Network Health their business into a new geographic market, helping pitch Cracker Barrel on a full website redesign and winning that work, our company website being nominated for Awwwards SOTD, and redesigning the experience for Hyundais nationwide dealer-assisted enrollment application.

Design Consultant | 2009-2012

I started consulting at an exciting time where technology really began taking off. During this time I consulted on marketing campaigns, websites, web applications, desktop applications, and even mobile operating systems. Some of these agencies I partnered with included The Marketing Store, Euro RSCG, Havas Worldwide, and 360i, to name a few. During this time, I was involved in some very large-scale projects for clients like McDonald’s, Motorola, Sprint, and Disney, just to name some of the larger accounts.

Some highlights from this time were developing Disney’s John Carter movie website, designing the first-time user experience for the Motorola’s Xoom tablet (pre-launch), and developing a complex custom web application for a joint program between McDonald’s and the 2012 Summer Olympics called the Champions of Play.

The Royal Order of Experience Design (Ogilvy), Interactive Design Technologist | 2008-2009

I joined this award-winning Design and UX agency to bridge the gap in-house between design and creative development. During my tenure, I was the lead designer for the NEC website redesign, a key player in the Kohler website redesign, and also worked on the Mozilla, Crate & Barrel, Sub Zero, and Wolf accounts.

I was also part of the team recognized with several esteemed awards and mentions including winning the Webby People’s Voice Award, nominated for another Website Webby Award, and winner of FWA SOTD for Patagonias websites, The Footprint Chronicles and The Tin Shed.

RMG Connect (J. Walter Thompson), Creative Development Lead | 2007-2008

Creative Development Lead managing the top accounts of the agency: Nestle, Kraft, and the Illinois Bureau of Tourism. I was responsible and led creative innovation on all interactive and motion-related client work, partnering directly with our main Creative Director. This included storyboarding, prototyping, and directing more junior team members and freelancers from concept to development.

Draftfcb (FCB), Digital Art Director | 2003-2007

Actively directed and participated in creative design efforts from strategy to delivery. During my tenure, I directly managed multiple accounts totaling over $80M with clients such as Kellog’s, Twix, USPS, CVS, and many more. I was responsible for managing and leading projects around digital marketing campaigns, promotional web applications, and direct marketing websites.

During this time I was recognized with several esteemed industry awards, including a Gold Reggie for promotions, and 1st Place in the CADM Tempo Awards for email marketing.

D3SIGNLAB, Web Designer | 2002-2004

Education

The Illinois Institute of Art at Chicago (AAS, Multimedia Design 2002)

Accomplishments

Awards

Honors


Public Speaking

  • Bitautas, J., Brody, J., Siegler, J., Tattersall, M. (2021). Presented my Creating a connected experience talk to over 300 people during Product Showcase Keynote at LogicGate’s customer conference, Agility 2021, Chicago, IL. September 24, 2021
  • Bitautas, J., Brown, M., Chapin, C., Haven, S., Herald, C., Macek, R. (2021). Invited to speak as a panelist for Artful balance of your professional and personal life at LogicGate, Chicago, IL. June 24, 2021
  • Bitautas, J., Burr, A., Jeong, R., Ruiz-Funes, C. (2021). Invited to speak as a panelist for Design Thinking and Doing Q&A panel for DSGN208 at the McCormick School of Engineering at Northwestern University, Chicago, IL. February 24, 2021
  • Bitautas, J., Clarke, C., Nguyen, D. (2020). Taught at LogicGate’s final Power User Bootcamp session around the importance of design for our customer’s users and best practices in form design, Chicago, IL. October 20, 2020
  • Bitautas, J., Siegler, J., Tattersall, M. (2020). Co-presented during Product Showcase Keynote to over 200 people at LogicGate’s first customer conference, Agility 2020, Chicago, IL. July 16, 2021
  • Bitautas, J., Houed, V., Reden, K., Siddons, J. (2018). Invited to speak as a panelist to youths in Tech, sponsored by Sprout Social at Cards Against Humanity Theater, Chicago, IL.
  • Bitautas, J. (2017). Presented two sessions across two days of my talk What is Product Design? for the Home Chef Customer Support team (50+ people) at the Home Chef corporate office, Chicago, IL.
  • Bitautas, J. (2015). Invited to critique the graduating class portfolios at DeVry University, Chicago, IL.